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NOTICE OF CHANGE IN TERMS: Effective November 7, 2024, the agreements governing depository accounts are changing. For a complete copy of the newly amended Account Agreements, please speak to a service representative at any of our branches or call 859-253-6359 with any questions.

Central Bank Mystery Shopper Program

Thank you for your interest in the program. Details for participation are below.

We appreciate your consideration of the Mystery Shopper Program. Your input allows us to evaluate our customer service from the most important perspective – that of our valued customers.

To sign up now, please do the following:

  • Visit The Matrix Group

  • Click the “Log In To A Survey” tab from the top menu.

  • Enter the code CBMS in the “Participant Login” box.

Questions about the program?

Call The Matrix Group

859-263-8177