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Business Online Banking Video Tutorials

Whether you are being upgraded from CentralNET or are a brand new online banking customer, the information below will help you make the most of Business Online Banking. We’ve created video tutorials to help you navigate the platform and have also included instructions to guide your first login to Business Online Banking. Please note that if you are being upgraded from CentralNET, a Central Banker will be in contact with you before any changes are made to your account.

Because we know how important – and how valuable – business online banking can be to you, we want you to have a full understanding of how to best use the Business Online Banking system and make the most of your banking experience. Below you will find a series of video tutorials created to help better acquaint you with Business Online Banking. We have also outlined the instructions you will need for your first login to the new system. You can also view the system user guide.

Once you have received your login credentials, you will follow the instructions below for your initial login to Central Bank’s new Business Online Banking platform:

  1. Central Bank’s Business Online Banking can be found at cob.centralbank.com.

  2. You will log in using the following information provided by Central Bank:

    • Company ID: For those being upgraded from CentralNET, please note that this 6-digit number was not part of your previous login process.

    • User ID: For those being upgraded from CentralNET, this will differ from your current user ID.

    • Temporary Password

  3. Read and accept the Security Best Practices.

  4. You will then be prompted to change your password.

    • Your new password should be 8 – 32 characters with at least one alpha character, one special character and one number.

  5. This next step will be dependent upon whether or not your online banking access includes External Transfers:

    1. Customers without external transfers: You will be presented Security Questions to choose from and answer at first login.

    2. Customers with external transfers: You will activate and use a mobile token:

      1. Activation Code: central2021

      2. Token Number: If you do not already have the security token app, please download the Symantec VIP Access app on your mobile device. Then, at the top of the screen within the app, under Credential ID, use the code that begins with “SYMC”.

      3. Passcode: This is the current Security Code displayed in the circle on the screen within the VIP Access app.

Using The Dashboard

Learn how to make the most of your Dashboard by quickly reviewing account balances and activity, customizing your widgets, viewing and scheduling alerts and so much more. The Dashboard is your customizable page to make accessing information easy and convenient for you.

Please note that some of the options shown in the video are not available in Business Online Banking, such as the Shortcuts widget, options under Payments, some reports, etc. These are features are available in Central Bank's more robust platform, Commercial Online Banking.

Working from the Administration Menu

Whether it’s creating new users, overseeing user settings and permissions or simply resetting passwords, you’ll discover how to efficiently manage and monitor your company’s online banking access.

Accessing Account Balances and Information

We know how important it is for you to review your account activity and account balances. Here, we show you how to quickly and easily access necessary account information.

Performing a Transaction Search

We make accessing your transaction information convenient for you. This video shows you how to search for a specific transaction or a range of transaction types.

Business Bill Pay

Online bill pay is a fast and easy way to pay all of the incoming bills for your business. This video explains the core features of the service.

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