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SCAM ALERT: Scams involving spoofed numbers and the impersonation of Computer Support, Bank Employees, or Law Enforcement are on the rise. NEVER give anyone your passwords or PIN numbers. Be wary of scammers asking for you to purchase gift cards or deposit funds into any foreign ATMs or digital wallets. If you receive a suspicious phone call or text message, please hang up and contact us at the number on the back of your credit or debit card or dial (859) 253-6359.

Accessibility

Central Bank Digital Accessibility

Central Bank strives to make digital accessibility a priority on our website, mobile application and any other digital platforms (collectively, "Digital Platforms") that we make available to our customers. Our goal is to provide all individuals access to the content, features and functionality through our Digital Platforms without barrier.

We have taken numerous steps to make our Digital Platforms accessible. Through regular monitoring and testing we will continue to implement commercially reasonable changes to improve accessibility.

If you are unable to access any content, features or functionality available on any of our Digital Platforms, or would like to provide us feedback about accessibility at Central Bank, please email us at accessibility@centralbank.com or call us at 859-253-6222 (or toll-free at 800-637-6884). We will make reasonable efforts to address the issue, which may include providing you alternative methods for obtaining the content, accessing the functionalities or features, and/or fulfilling your requests. Please do not include your account number or any sensitive personal information in any email correspondence.

Physical Accessibility

Central Bank is dedicated to ensuring physical access to our branches is available to all of our customers.

If you need assistance entering a banking center, please call the banking center before or at arrival. A full list of our locations and their phone numbers can be found here.